FAQ

How long does the delivery take?

Delivery will take about 3 - 5 days via a courier service. 

What happens if I miss my delivery?

There will be 2 delivery attempts for 2 consecutive working days. In the event after 2 failed delivery attempts, your parcel will be returned to us. We’ll be happy to rearrange the delivery! 

Do you deliver internationally?

Yes, please contact us for shipping rates. 

What are your return and exchange policy?

Your return or exchange must reach us within 14 days* from the date of delivery.

How do I return or exchange an order?

  1. Pack your unworn, unwashed, unaltered items with its original tag attached to the product.
  2. Contact us for the return address. We can also arrange a courier to pick up at $8. 
  3. After your return's been confirmed, you'll be issued a full refund back to your credit card. 
  4. Your return will be processed within 7 business days from when we receive it.

What payment options do you accept?

We accept payment via Visa, Mastercard, American Express and PayPal.

How do I sell back the items to you?

There is no expiry date to sell back our clothing to us. 

See here for the money that you will receive, if we accept your sell-back. 

If you would like to proceed to sell back the items to us, follow these steps:

  1. Fill up this online form.
  2. Contact us for the address and send the clothing to us. 
  3. Wait for us to receive and confirm your sell-back
  4. Receive money back via your preferred method

We only accept items in a good, resalable condition that are not altered or damaged.  

If items are rejected, you can either pick up your items or leave it to us to recycle them responsibly.